Privacy
Your data, in plain English.
What CelpipVerse collects, why, and how to get it deleted. No lawyer required.
01Who we are
CelpipVerse is an independent CELPIP study app made in Canada. It is operated by its founder, Erol Gurcan (“we”, “us”). This policy explains what we collect when you use the CelpipVerse iOS app and this website, why we collect it, and the choices you have.
CelpipVerse is not affiliated with, endorsed by, or connected to Paragon Testing Enterprises, the owner of the CELPIP test.
02What we collect
Account details. Your email address, your name if you give one, and the sign-in method you choose (for example email or Google). Sign-in is handled by Firebase Authentication.
Study profile. Your target score, exam date, first language, how many hours a week you plan to study, and any earlier CELPIP scores you tell us about during set-up.
Study data. Your practice answers, the text you write for writing tasks, the voice recordings you make for speaking tasks and their transcripts, the sentences you type in WordOrbit, the scores and coach notes you receive, your daily plan, streaks, WordOrbit progress, and any favourites, ratings or notes you send about a question.
Purchase status. Whether you are on a trial or a paid plan, and when it renews. Payment itself is handled by Apple. We never see your card number.
Device and usage. Device model, iOS version, app version, crash reports, basic usage events (for example which screen was opened), and a push notification token if you allow notifications.
03How we use it
- To score your speaking and writing and give you feedback on the CELPIP 1 to 12 scale.
- To build your daily plan and show your progress and readiness.
- To send reminders and coach notes, if you turn notifications on. You can turn them off at any time in iOS Settings.
- To fix bugs, keep the service running, and prevent abuse.
- To answer your support requests.
- To meet legal obligations.
We do not sell your personal information and we do not show third-party advertising.
04Scoring by our partners
Scores, feedback, coach notes and WordOrbit rounds are produced by AI models run by two companies: Google and Microsoft. Nothing is sent to them until you say yes on the “Who scores your answers” screen in the app, which appears before your first speaking or writing task. That screen keeps to the short version (company names and one reason per item). This section is the full version, with the exact services. You can change your answer at any time in Settings → Privacy → Scoring by our partners.
What goes where, and why:
| What we send | To whom | Service | Why |
|---|---|---|---|
| Your voice recordings, with the task question | Microsoft | Azure AI Speech | Turns your speech into text, with timing for each word. |
| Your voice recordings, with the task question | Gemini API | Listens to the recording next to sample answers and gives your speaking a level from 1 to 12, with feedback. | |
| Your written answers, with the task question | Microsoft | Azure OpenAI and Azure AI Foundry models | Gives your writing a level from 1 to 12 and shows you what to fix. |
| Your practice results and study profile: answers, scores, target score, exam date, first language, study hours, earlier scores | Microsoft | Azure OpenAI and Azure AI Foundry models | Writes your coach notes, picks your next task and builds your plan. |
| Sentences you type in WordOrbit, and a few sentences from your past writing answers | Microsoft | Azure OpenAI and Azure AI Foundry models | Builds the round and checks your sentence. |
| Your chosen answer to a reading question | Microsoft | Azure OpenAI and Azure AI Foundry models | Explains the answer when we do not already have an explanation stored. |
What is never sent: your name, email address, account identifier, sign-in method, notification token and payment details. Partners see the content of your practice, not who you are.
What they may do with it: both companies process your data under contract with us, only to provide the service. They do not use it to train their models. Google may keep prompts for a short time to check for abuse of its service, then deletes them. Microsoft may do the same for abuse monitoring on Azure OpenAI.
If you tap “Maybe later”, or turn the switch off later: speaking and writing are not scored, no coach notes are written, and WordOrbit rounds are not built. Listening and reading practice keep working. Nothing you already received is removed. The next speaking or writing task asks again.
If we add a partner or send something new: the app asks for your permission again before anything is sent, and this table is updated.
Scores in CelpipVerse are estimates. They follow the official CELPIP scoring descriptors but they are not official results and do not guarantee any outcome on the real test.
06Storage, security and retention
Data is encrypted in transit and stored on secured cloud servers with access limited to what is needed to run the service. No system is perfectly secure, so please keep your sign-in details private.
We keep your study data while your account is active so you can review past attempts and replay your recordings. When you delete your account in the app (Settings → Delete account & data) we remove your account, study profile, answers, scores, coach notes, WordOrbit data, question notes and voice recordings from our systems right away, and any remaining personal data within 30 days. Copies in backups are removed within 90 days. We may keep anonymised statistics that no longer identify you.
07Your rights
You can ask us at any time to:
- see the personal data we hold about you;
- correct it;
- receive a copy of it;
- delete your account and data;
- stop notifications (you can also do this in iOS Settings).
Email support@celpipverse.com and we will reply within two business days. We follow Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). If you are not satisfied with our answer, you can contact the Office of the Privacy Commissioner of Canada.
08Children
CelpipVerse is made for people preparing for a test taken by adults. It is not intended for anyone under 16, and we do not knowingly collect data from children. If you believe a child has created an account, contact us and we will delete it.
09Where data is processed
Our providers may store or process data outside your province or country, including in Canada and the United States. Wherever it is processed, it stays covered by this policy and by our contracts with those providers.
10Changes to this policy
If we change this policy in a meaningful way, we will show a notice in the app or on this page and update the date at the top. If we add a scoring partner or send them something new, the app asks for your permission again before anything is sent. Continued use after the change means you accept the new policy.
11Contact
Questions about privacy: support@celpipverse.com.